Support

24/7 Technical Support
Clarity Web Hosting Operations Center
Toll Free: 1.866.443.9101
Local: 416.479.0548 ext 2
Email: support@claritywebhosting.com

Our Support

Clarity Web Hosting does not stray away from the support ticket approach and hashing out the details through electronic communication with the customer. Although this method can be extremely effective and is preferred by some clients, a percentage of support tickets can result in a ineffective string of posts or emails. Our approach is based on the belief that the support staff will “think along with you” rather than make assumptions of a customer’s understanding or experience. A simple phone call can eliminate hours of electronic communication and effectively identify root cause or gather requirements for various configuration changes.

Our hosting infrastructure investment such as redundancy, fault tolerance and scalability enables us to adopt a proactive approach to technical support. Additional services such as monitoring, backups, security patching and capacity planning contribute to this methodology; however, our belief is that the right mix of an electronic ticketing system and human interaction is the best possible approach to technical support.